Eric is a Senior UX Researcher at Docusign. The views expressed in this article do not represent the views of Docusign. Prior to working for Docusign, Eric led UX research and design projects for Fortune 500 companies in the finance, insurance, manufacturing, healthcare, education, and telecommunication sectors throughout the U.S. Eric’s UX career includes extensive work with Spanish-speaking users in the United States and Latin America.
Remember that last team brainstorming session where you were supposed to generate a long list of brilliant ideas? How many of those ideas actually stuck? Did leadership act on any of those ideas? In this article, Eric Olive challenges the value of exercises like brainstorming and explores more effective methods for sparking creativity to improve design and enhance the user’s experience.
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Tooltips are powerful design patterns implemented to enhance the design experience by providing additional information precisely when users need it. The key to designing tooltips that fit seamlessly into the overall design is to plan for them early in the design process. Specifically, designing useful tooltips requires proper timing and proper implementation. In this article, Eric Olive will show you how to design tooltips that will amplify your mobile designs and explain where mobile tooltips are most effective.
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The pressure to rush market and usability research carries risk. In this article, Eric Olive will offer four practical techniques to mitigate this risk and create designs that better serve customers and the company: context over convenience, compromise, better design decisions, design reduction.
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Task switching is a design killer. Find out why switching and interruptions are even more serious than you think and how biology makes it difficult to resist the temptation to just check your email every few minutes. In this article, Eric Olive will show you how to slay the distraction dragon with five practical tips for increasing focus as you tackle challenging design problems.
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Think about your last few software projects. Was there a healthy balance between concrete business goals, meeting users’ needs, and shipping the product in a timely fashion? The key to striking this balance is a design process that accounts for complexity, addresses design problems early, and avoids relying too heavily on third parties. A major contributor to clunky software is flawed design processes. In this article, Eric Olive will outline four design process problems and explain how to address them.
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Design involves decisions, and those decisions are often flawed because our brains are wired for survival. The same brain features that literally helped us survive in the wild do not serve us well in the 21st-century workplace. In this article, Eric Olive will identify four decision-related traps that impede good design and offer techniques for avoiding these traps. These decision traps are based on research conducted by psychologists, neuroscientists, molecular biologists, and behavioral economists including several cited here.
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